General guidelines:

At Kashmir Deal, we ensure that we deliver our products to you in the best quality condition and on time by partnering only with the best courier companies of international reputation.

• We offer free shipping on all prepaid orders above 1500 rupees (PAN India) and below 1500 rupees (chargeable at 50 rupees).
• A weight-based shipping cost is applicable or chargeable for orders.
• Shipping charges may vary depending on order volume and delivery location for international orders.
• Our courier partners deliver on working days, excluding public holidays.
• Order dispatch confirmation is notified by email as and when your order is dispatched from our warehouse.
• Shipping/Billing Address: refers to where the product has to be shipped or billed, and therefore you are requested to mention your complete address with a pin or zip code and a working phone number.
• Orders are shipped directly from Kashmir.
• Country of Origin: India

In these scenario, your returns are not accepted

• The product is damaged or has been tampered with in any way.
• The product has been used, worn, washed, or changed in any other way.
• Crafts are prone to a slight variation in the design, color, and pattern work; therefore, we may not be able to refund your order if the same are your criteria for making a return.
• Enquiry about any doubts that you may have regarding the products before going for the final purchase may be asked at care@kashmirbox.com and have all your doubts instantly.
• The products are of standard quality but not to your personal liking in terms of taste and color.

Food (Gourmet) Orders:

• For the return of gourmet foods, you must inform us immediately upon delivery about the reason for the return at care@kashmirdeal.com with your complete order number.
• No stocking fee is applicable for food returns.
• All food items to be returned must be unused, unopened, and untampered, and they must be dispatched back within one day only.
   

 Order Cancellation:
If you wish to cancel your order with us, please note:

• The order can only be cancelled if it has not already been shipped.
• Once the order has been shipped from our warehouse, you will not be entitled to a refund, and it will become a return on your side.
• The ‘Made to Order’ and other “customized orders” are in no way eligible for cancellation.
• For any cancellation-related queries, reach us at info@kashmirdeal.com.